Conflict Management Tips
Executive Programs Help Resolve Problems
by Loreen Sherman, MBA
Calgary, AB, In order to understand conflict resolution certain strategies are more helpful than others. One of the best is the use of brain-storming scenarios. Two common scenarios are conflict and descriptive.
Scenarios Help Improve Response Mechanisms
Conflict scenarios are an important step in pro-active problem solving. Conflict scenarios help managers identify both content and contextual elements. Content includes a range of variables from people, logistics and organizational structure; whereas contextual elements includes the 'why and how' variables.
Descriptive scenarios provide the contextual relationships to outline the stakeholders who may be involved in conflict. A key to resolution is to recognize potential pitfalls. Here is an example of a descriptive scenario to solve potential conflict.
Imagine for a moment, you are new to Whitehorse, the capital of Yukon Territory in Canada where you have been asked to lecture your respective clients on environmental awareness. The problem is that you are trying to arrange a meeting on July 10. The question raised would be why is this problematic?As you brainstorm on this, different descriptive aspects are considered. The problem is posed with defined parameters so that the team leader can visualize the problem. The ability to see the geographic elements or the size of the population is some of the information gathered with the descriptive scenario.
When you look for the solution a number of approaches can be taken, here is one.
Both scenarios allow management to use a case to outline a particular problem. The characters, setting and what happened form the backdrop. Every situation can be pulled apart to determine what went wrong, what worked, what could be corrected, etc. Evaluation using cases allows each manager to think about the situation and try to find creative and reasonable solutions.
Conflict resolution saves time, money and emotional costs. Conflict resolutions using different scenarios is an effective method used in Loreen's programs.
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